Refund policy

Returns

At Sugandhive, we are committed to delivering premium-quality spiritual and fragrance products. Your satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition. Due to the nature of our products, including incense sticks, dhoop, puja essentials, and fragrance products, we do not accept returns of items that have been opened, used, or damaged after delivery. However, returns may be considered if you receive a damaged product, an incorrect product, or if an item is missing from your order. To initiate a return request, please contact us within 48 hours of receiving your order and provide your order number, clear photos or videos of the issue, and a brief description of the problem.

Refunds

Once your return request is approved, the product must be sent back to us for inspection. Refunds will only be processed after the returned product successfully passes our quality check. After the quality check is completed and approved, your refund will be processed within 5–7 business days. The amount will be credited to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchange & Replacement Policy

At Sugandhive, exchanges or replacements are offered only in cases where a product is damaged during transit, an incorrect product has been delivered, or an item is found to be defective upon arrival. Customers must report such issues within 48 hours of delivery by providing their order number along with relevant photos or videos. Once the request is verified and approved, a replacement product will be shipped subject to product availability. If the replacement item is unavailable, we may offer a refund or store credit at our discretion. Products must be unused, unopened, and returned in their original packaging to qualify for an exchange or replacement.

Non-Refundable & Non-Exchangeable Items

For quality, safety, and hygiene reasons, certain items are not eligible for return, refund, or exchange. These include products that have been opened or used, products damaged due to misuse, improper handling, or storage, orders returned without prior approval, and products purchased during special promotions, clearance sales, or discounted campaigns unless they were received damaged or incorrectly.

Order Cancellation

Orders may be cancelled within 12 hours of placement or before they are dispatched, whichever occurs first. Once an order has been shipped, it cannot be cancelled. Customers are encouraged to review their order details carefully before completing their purchase.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or replacements, please contact Sugandhive Customer Support. You can reach us via email at Info@sugandhive.com or by phone at 7572999123. Our team aims to respond to all inquiries within 24–48 business hours.

Thank you for choosing Sugandhive. We sincerely appreciate your trust and support, and we remain committed to providing you with a pleasant and satisfying shopping experience.